The Vortex Concierge Call Center

The Vortex Concierge Call Center Solution provides you with a 24/7 live professional sales associate who will answer all prospect call ins and make outbound calls to convert them to live, qualified consultations. No more worrying about who answers the phones, if they answer the phone and what is or isn’t being said.

Inbound calls from prospects are your HOTTEST leads. In a world of texting and emailing, getting the phone to ring to speak to live prospects is invaluable. Even more important is who is answering the phones.

Is your staff trained and developed to ask the prospect the right questions, obtain their critical demographic information and convert the call into a consultation? Do you know how much revenue you are losing by poorly handled calls?

What is The Vortex and how will help to Turbo Charge your practice revenue?

Regarding prospective new patients, have you ever asked yourself…?

  • Who should I have answering the phones?
  • Do they need a script?
  • How do I train them what to say?
  • How often should we follow up?
  • Are we following up?
  • How do I monitor or track the progress that my team is making?
  • What do we do if we get an email inquiry?
  • Who is responsible for handling them?
  • How do I know that we are giving them the correct information?
  • Do I need to hire a salesperson?
  • What qualities does a good salesperson have?
  • Where do we store our leads?
  • How do we nurture them or follow up?
  • And the list goes on…

Full-service Concierge Call Center

The first of its kind, full-service Concierge Call Center built specifically for Private Pay Medical Practices. Your leads and prospects are the lifeline of your business and need to be handled accordingly. Until now, you have been relying on front desk or medical staff to answer phones, respond to web inquiries and book prospects for consults or treatments.

Concierge Advisors

Staffed by full time Concierge Advisors trained and focused to book your consultations and convert your prospect into patients. Need someone to book consults? Want someone to get payment from potential patients upfront? We are your full time Sales Team. Our Concierge Advisors are experts in customer service and sales and will professionally represent your practice on the front lines. Remember, you only have one chance to make a first impression.

Inbound Calls/Outbound Calls and Leads

We handle all inbound sales calls and email inquiries. No need to hire a salesperson or worry about your front desk mishandling leads. When a prospect calls, they will be greeted as if they are calling your practice. When a web lead is submitted your Concierge Advisor will call the prospect immediately. Your prospects will never fall through the cracks. We capture every inquiry and do all the heavy lifting with your prospects.

Schedule consults

You have multiple choices as to how we handle your prospects. Consultation: We will schedule the consultation and either sync with your practice calendar or hot transfer right to your practice. Want us to do the consultation for you? Our expertly trained Concierge Advisors can do a live consult with your prospect, collecting a deposit for any treatment offered by your practice. We also offer a combination of both scenarios. The goal is to send you qualified prospects and patients daily.

Automated Email/Text Messaging

All prospects will receive auto response emails and texts from your practice for all digital marketing leads. Once they submit a lead or are entered the CRM each prospect will receive automated emails and text for each stage of the buying cycle they go through. The emails and texts will be educational in nature with occasional calls to action. Once the prospect converts into a patient they will embark on additional educational journeys and will learn about other products and services that your practice offers. These are great opportunities for upselling and cross selling.

Customer Relations Management (CRM)

All your practice leads will be stored in a CRM (software for tracking your leads) for easy view and access to your most important reports. We track every campaign and every call to make sure that no lead ever falls through the cracks. Never again will you have to worry about where to store your prospects information or from what marketing campaign they responded. Our smart forms and intuitive software assure you that all pertinent information about your prospective patients are recorded and used to effectively communicate with them. Throw away the spreadsheets, word documents and scratch paper. Our CRM has you covered.

24/7 Call Answering

It is important that your prospects always have access to a live human. We may be in the age of digital marketing, but we are always in the age of relationship building and live interaction. Effective sales demand personal interaction. People love to buy from people, not by responding to an email and they certainly are not going to buy a life changing treatment program or service from an online shopping cart. Every practice that works with the Vortex will have a live person answering the phone 24/7. During your off hours for the practice our live agents will handle incoming calls and the Concierge Advisor will call your prospect back at the appropriate time. No waiting for days on end for communications. A buyer is hottest and highly motivated while they are on the phone and response time to inquiries is critical to your success.

The Vortex is your one stop Practice Sales Solution. Schedule your free consultation today and learn how easy it is to turn your practice into a Turbo Sales Engine!

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